FREQUENTLY ASKED QUESTIONS

Is there an age limit? 

Our TH Summercamp is reserved for adults - every person who has reached the age of 18 can participate.

 

Where can I park my car?

We offer a Parking Upgrade for all packages, which includes a guarded parking lot right on the Summercamp ground if you don't want to use the parking space outside the Summercamp area.

Can I use my smartphone?

Our TH Summercamp should remain a mobile-free zone during the three days as we like to enjoy every moment and the get-together. We therefore ask you to leave your smartphone in the car/camper during all days.

 

Who's gonna be my tentmate if I book a tepee?

The tent assignment will be chosen by us - if you would like to stay with your 3 other friends in a 4 bed tepee please inquire:

tepee@th-summercamp.com

If you are less then 4 friends we try to get you together in a tepee. We can not guarantee the desired occupancy! 

How can I get a single or double occupancy in an Tepee?

Please inquire: tepee@th-summercamp.com

How can I pay?

The following payment methods will be offered: credit card, Sofortüberweisung, Vorkasse.

 

 

 

Are food and beverages included?

Each of our TH Summercamp packages includes half board - breakfast and dinner - which will be offered at fixed times. We have also built a 24h water station. Lunch and other drinks will be available at our bars and food stations for an additional charge.

 

 

May I bring my own drinks?

You are not allowed to bring your own drinks - alcoholic and non-alcoholic drinks will be sold at the bars in addition to the free water station.

 

 

 

Consideration of allergies

For allergies to certain foods or ingredients please contact our concierges.

May I take a professional camera with me?

Professional cameras are not allowed but there are several photo shootings. Our photographer will accompany every activity. All photos can be downloaded after the camp in our gallery.

 

Will there be a shuttle service to the camp?

You can easily reach the TH Summercamp by bus line 310. The bus operates on weekends and public holidays between 10 am and 6 pm. The exact timetable can be found here.

 

 

How do I get there by car or caravan?

Leave the motorway A9 via the exit Dessau Ost and turn right towards Oranienbaum. In Oranienbaum turn right onto the main road 107 towards Gräfenhainichen. About one kilometer after passing Jüdenberg, turn left onto the B 107 to "FERROPOLIS". After two kilometers you have reached the TH Summercamp.

 

How do I travel by train?

You can reach the TH Summercamp via the train stations Dessau, Lutherstadt Wittenberg or Gräfenhainichen.

Do I have to bring pillows, blankets and towels?

Depending on the package, pillows and blankets are already included (except adventure- and caravan ticket) Please bring your own towels for all packages.

When does the check-in starts? (without Early Entry)

The check-in starts on 23rd of August at 10 am. The check-in timeframe is generous, so you can come whenever you are ready. 

What's the latest possible check-out time?

The TH Summercamp will close on August, 26th at 12 pm. Until then, your slot, place or tepee must be handed over complete and clean to receive your deposit.

When is the band present?

You will receive the timetable of activities by email shortly before the camp starts. The band will be at the camp every day almost all day and takes part in most activities.

How many activities can I choose in total?

You can choose as many activities as you can handle time wise.

Do I need cash?

At the Summercamp, drinks can only be paid in cash. Merchandise can be paid in cash or by card (credit card, debit cards).

Should I suddenly get sick or be prevented, can I return the package?

All packages are tied to your name and not refundable. 

Can I buy a package for a friend?

Yes, please make sure you enter the correct name during the purchase. 

Can I buy a PARKING upgrade and sleep in my car?

No, the parking lot is only for parking and will be patrolled at night. The PARKING Upgrade is not valid without one of the Summercamp Tickets.

Are there any PARKING upgrades to buy on site?

If there are still lots available you can buy them from our concierges during check-in.

Is smoking allowed?

Yes, in the designated areas.

Is there medical support in the case of an emergency?

 

Yes, there are always paramedics around for emergencies.

Are there lockable compartments for valuables?

No, please leave your valuables in the car or suitcase. You can carry cash with you for any extras. Treehouse assumes no liability for lost items.

Is there a special TH Summercamp merchandise?

 

Yes, there will be a stand with special items for the TH Summercamp.

I need an address for a visa - what do I have to specify?

In this case please contact support@treehouse-ticketing.com

 

 

Is the area suitable for wheelchairs?

The TH Summercamp is mostly barrier-free. Please make sure to have an experienced escort with you due to the special location and infrastructure. Please contact support@treehouse-ticketing.com for any further questions.

 

 

What is the adress of the venue?

FERROPOLIS

Ferropolisstraße 1

06773 Gräfenhainichen

Germany

© 2019 by Treehouse Ticketing GmbH